After-sale brochure

Integral After-Sale Service
In a competitive market as the current one, it is neccessary to be supported by a professional team of high qualified technical support. Arktec is offering technical support to users like you for more than 25 years. We have professionals employees who advise you to improve the projects quality and to keep deadlines. We will help you to achive the highest levels of profitability and productivity of our applications.

Always on your side
Only in last year, technical support service had been attending more than 18.000 queries about the use of our softwares, including verification and justification of structural computations, structural modelling queries, computation-time optimization..., budgets adjustments, offers comparisons, new reports programming or new predefined entries definitions. Our professional team offers you the highest analisys capacity and consulting to companies like yours.

Kinds of Help
All our solutions include a period of support, not only for new licences, also updates. The after-sale technical support service can be requested:

  • Hot-line, queries resolutions: study of incidences which were received by phone. Answer time is inmediate. There is not limit of queries number.
  • Study of queries which were received by email: study of incidences which were received by email. Current versions of our softwares have the function: "Send consultation" which allows to send directly queries to our technical department. Answer time is less than 12 hours, there is not limit of queries number. Structures or works projects can be sent for general revision or specific aspects.
  • Mentoring: users can ask for attendance to mentoring (weekly frequency) in our offices or through internet. There is not limit of mentoring sessions for users with activated support service.
  • OPEN mentoring: Users whose activated support periods were over, can ask for attendance to OPEN mentorings (monthly frequency) through internet. This mentoring is free to help those users who can not activate the technical support in a specific moment because they do not have resources.
 

© Arktec, S.A. 1985-2021

Cookies Policy

Arktec S.A. uses its own cookies for strictly functional purposes, allowing users to browse the website. You can get more information here.

Press the Accept button to confirm that you have read and accepted the information presented.
After accepting, we will not show you this message again, except in the case that you delete the cookies from your device.